Shipping Policy

Thank you for choosing Purplsnake as your preferred shopping destination. This Shipping Policy outlines the terms and conditions related to the shipping of products ordered from our website (purplsnake.com). Please read this policy carefully to understand the shipping procedures and guidelines for your orders.

1. General

Subject to the availability of stock, we strive to maintain accurate stock counts on our website. However, occasional discrepancies might occur. If we are unable to fulfill all the items in your order due to stock limitations, we will contact you to discuss whether you would like us to fulfill the available items or if you prefer a refund.

2. Shipping Costs

Shipping costs are calculated during the checkout process based on factors such as weight, dimensions, and the destination of the items. The payment for shipping will be collected at the time of purchase. This amount will be the final cost for shipping to the customer.

3. Returns

3.1 Return Due To Change Of Mind

If you wish to return items due to a change of mind, please notify us within 30 days of receiving the item. The products should be returned to us in their original packaging, unused, and in a resellable condition. Return shipping charges will be borne by the customer, and you will need to arrange your own shipping. Once we receive and accept the returned items, we will process a refund in the form of store credit for a future purchase. We will notify you by email once the refund is completed. Please note that while we will refund the value of the goods returned, the shipping charges will not be refunded.

3.2 Warranty Returns

If you need to make a warranty claim, please do so within 90 days of receiving the items. Customers are responsible for pre-paying the return shipping, but we will reimburse the amount upon successful validation of the warranty claim. Once we receive the items for a warranty claim, we will process it within 7 days. You will have the choice of receiving a refund to your payment method, store credit, or a replacement item (subject to availability).

4. Delivery Terms

4.1 Transit Time Domestically

For domestic shipments, the transit time is generally between 2 to 7 days.

4.2 Transit Time Internationally

International orders usually take between 4 to 22 days to reach their destination. The exact duration depends on the courier you choose during checkout.

4.3 Dispatch Time

We aim to dispatch orders within 2 business days of receiving the payment. Our warehouse operates from Monday to Friday during standard business hours, excluding national holidays.

4.4 Change Of Delivery Address

Requests to change the delivery address can be accommodated before the order is dispatched.

4.5 P.O. Box and Military Address Shipping

We ship to P.O. box addresses using postal services only. Military addresses can be shipped to using USPS.

4.6 Items Out Of Stock

If an item is out of stock, we will wait until it becomes available before dispatching your order. Other items in your order will be reserved during this period.

4.7 Flavour Of Products

Please note that you may receive a random flavor of products unless you specify a preference in your order notes or via WhatsApp.

4.8 Delivery Time Exceeded

If the estimated delivery time has been exceeded, please contact us for further assistance.

5. Tracking Notifications

Upon dispatch, you will receive a tracking link via email to monitor the progress of your shipment.

6. Parcels Damaged In Transit

If you receive a damaged parcel, please reject it if possible and contact our customer service. If the parcel has been delivered in your absence, get in touch with us for further guidance.

7. Duties & Taxes

7.1 Sales Tax

Sales tax is included in the displayed price of the goods on our website.

7.2 Import Duties & Taxes

For international shipments, import duties and taxes might be applicable upon arrival in the destination country. Customers should be aware of these potential costs before placing an order. If you refuse to pay these duties and taxes and the goods are returned to us, we will issue a refund for the value of the goods, minus the initial shipping cost.

8. Cancellations

Cancellations can be accepted before the order is dispatched. If the order has already been shipped, please refer to our refund policy.

9. Insurance

Parcels are insured against loss and damage up to the value specified by the courier.

9.1 Process for Parcel Damaged In Transit

We will process a refund or replacement after the courier completes their investigation into the claim.

9.2 Process for Parcel Lost In Transit

We will process a refund or replacement after the courier confirms that the parcel has been lost.

10. Customer Service

For all customer service inquiries, please contact us through our website at https://purplsnake.com/contact-us.

This Shipping Policy is subject to change without prior notice. Please refer to the most recent version of this policy on our website for the latest information.